[Working] 3 days to get refund from Google Play Store for fraudulent transactions, we tell you
Lately, many users are complaining about unauthorized transactions made through their bank account on Google purchases, such as Google Octro and Google Proxima Beta scams. Many people ended up losing huge amounts of money and are now looking for ways to get their money back. In this article we will tell you how to get refund from Google Play Store for fraudulent transactions, as well as tips on how to avoid them in the future.
Get Refund From Google Play Store For Fraudulent Transactions: Everything You Need To Know!
For starters, the majority of unauthorized Google charges relate to in-app purchases made through your credit or debit cards on the Google Play Store. The same can be understood from the name of the merchant mentioned in the details of the transaction.
In the event of sudden transactions by Google Proxima Beta, the "Proxima Beta" is a company based in Singapore, associated with Tencent Mobile which manages games like PUBG. So it's likely that your account was used to make in-app purchases in one of that company's apps. Or it could be due to your unintentional approval of recurring payments.
In most cases, a small amount of Rs. 1 is deducted on behalf of "Google * Services" to authenticate the card. The same is refunded in seconds. However, soon after, several subsequent transactions are made, withdrawing huge sums of money from the user's account.
How did the transaction go without OTP?
Now, many of you might be wondering how the transaction went without OTP in the first place. Well apart from credit cards most debit cards support recurring payments except Rupay. This is the reason why services like Netflix and Spotify can automatically debit subscription fees without OTP from your Visa or Master Card.
The same goes for cards activated for international transactions. Payment can be made with only your card number, expiration details and CVV - no need for OTP here. Rupay cards which support worldwide use also do not require OTP when making these payments.
Steps to get a refund from Google Play Store for unauthorized charges
In such a situation, you need to stay calm and follow the given procedure so that you can get your money back. But before you start you must immediately block your debit and credit cards. This can be done instantly through your bank's app. Otherwise, you can call customer service; many banks offer numbers dedicated to blocking cards. If you have another bank account, transfer the remaining funds from the affected account, if possible.
1. Report unauthorized charges on Google
The first step is to report the fraud to the provider, which in this case is Google. Google offers a dedicated form to report unrecognized charges for transactions that you don't recognize in your Google account or start with "GOOGLE *" on your invoice or bank statement.
Visit the link and specify the payment method and details including date of purchase, amount and description. You can add multiple reportable transactions (if applicable). Once you are done, double check the information you entered and submit it.
2. File a police complaint or report to CyberCell
The next thing you need to do is file a complaint at the nearest police station. Alternatively, you can either go to the nearest Cyber Police Station or file an online complaint about the fraudulent transaction on CyberCell's website.
Make sure you have the following documents when filing a complaint at the police station:
- Your account statement for the last six months with the bank concerned.
- A copy of the proof of identity and proof of address mentioned in the bank documents.
- A copy of the SMS received concerning the transactions in question.
Remember to take a copy of your FIR once the complaint is filed.
3. File a complaint with your bank (within 3 days)
Now go to your bank branch and report the unauthorized charges to them. Usually, they'll blame you, citing that you authorized Google for the transaction. However, the onus is on the bank to prove that the customer is responsible for authorizing unauthorized electronic banking transactions.
Present all of the above mentioned documents alongside the FIR copy or complaint receipt. Bank staff will further assist you in filing a complaint. Usually they will provide you Customer Dispute Form (CDF) which must be completed and submitted with the required documents.
In addition, they may ask you for an incident letter (specifying all details) addressed to the bank, a letter of notification from the police of the incident and a passport / signed statement for transactions outside the bank. India.
Remember to take the acknowledgment from the bank for the filed claim. You can also inform the bank by phone or e-mail. For customers who delay reporting for more than three days, the bank may impose certain policy restrictions.
Tips for preventing unauthorized charges in the future
There are specific steps you can take to protect your account from future online money fraud, which are given below.
- Always download the apps from the Google Play Store. Do not use cracks or modified applications.
- Do not enter your card details on unfamiliar websites. If you want to make such purchases, use a disposable virtual card (if available) or keep a separate digital bank account with limited funds.
- Apply for a new card. Make sure international use is turned off - turn it on only when needed.
- Unlink your payment methods from Google Play Store and all other in-app purchases.
- Never share your card details with anyone. Treat CVV like your PIN.
- Secure your phone with PIN or password and hide SMS content on the lock screen.
- Do not use Net Banking on public computers and do not enter any personal information on public WiFi networks.
- Install reliable antivirus software on your computer and update it regularly.
pack
So it was a question of how to get a refund from the Google Play Store in the event of fraudulent transactions. Now, while you have a good chance of getting your money back, be aware that the recovery may take time. Therefore, you should be patient and wait for updates from your bank. At the same time, continue to check your account for any cancellations.
Also, read- Here is how you can prevent Xiaomi from collecting your browsing data
